I've got 4 theatre shows booked with atg, 2 of which have been cancelled and atg sent me voucher codes. I got in touch and said I wanted cash refunds and TBF they said no problem. However they said it could take 10-14 to get it to my bank then another 10-14 days to get back to me. Obviously there just holding onto it to get more interest in whatever it's invested it. Poor service tho but as long as I get the money back eventually