I had the same issue - don’t think the browser on my tv was compatible (not google chrome) so have purchased chrome cast (or connect hdmi) from laptop - perfect now.
Paul Bowen asked that question of Laurence & a minute or so later Hayley asked it of Ashley Morris - it's almost like they weren't listening to each other - as you say very poor!
I've signed up for Season Pass, but trying to access via my smart tv I get a message about there being a problem with the website's security certificate - when I bypass this I get the "sign up now" screen but no option to sign in. Can anyone offer advice please?