PHILIPRISING 7,298 Posted November 22, 2020 1 hour ago, archie21 said: Every time that my star is delivered later than Friday lunch time I send a complant in to the R M . I bet if we all do this they MAY get the message that we are not at all happy with the service that they are providing . I feel very sorry for Philip and his staff who are trying to keep us up to date with excelent articals, storis of the past etc BUT are let down by the R. M .who are not providing the service which they are paying for. I live in hope that sometime in the future all the complaints that the R.M. receive and the finds that they have paid MAY change things. Again to Phill thanks for an excelent mag in these hard times and we all know that late mags is out of your control. THANK you ... have got some really good features coming up in the next few weeks. No credit to me, incidentally, but Editor Andrew Skeels along with his editorial contributors have been terrific in coming up with new ideas. Share this post Link to post Share on other sites
tyretrax 2,253 Posted November 23, 2020 The RM told me my complaint isn't with them but with SS. They have a contract with SS, not me, so it's up to SS to complain. Share this post Link to post Share on other sites
poole keith 911 Posted November 23, 2020 On 11/21/2020 at 9:25 PM, geoff58 said: mine not delivered 1st time ever it's rolled over to following week hopefully monday now ?? me to Share this post Link to post Share on other sites
bruno 1,790 Posted November 23, 2020 Got mine today Share this post Link to post Share on other sites
thommo34 45 Posted November 23, 2020 Hope I get mine today but not likely to know until 3:30ish Share this post Link to post Share on other sites
Skidder1 7,637 Posted November 23, 2020 Got mine today. Share this post Link to post Share on other sites
PHILIPRISING 7,298 Posted November 23, 2020 WE have had huge problems with Royal Mail deliveries of SS. Our printers can trace copies through the Mailmark system and say that five other publications despatched by them last week also had problems caused by Royal Mail. We have also had postmen and women tell us that they are having to prioritise parcel deliveries ahead of normal mail. It would appear that many subscribers as with Skidder1 are now receiving their copy, albeit days late. Our apologies. Share this post Link to post Share on other sites
moxey63 1,785 Posted November 23, 2020 On 11/6/2020 at 9:03 PM, PHILIPRISING said: ASDA where? Eastlands, Manchester. Not had it in on recent Thursdays. Will have to send off to SS for this week's, even think about subscribing. Share this post Link to post Share on other sites
PHILIPRISING 7,298 Posted November 23, 2020 2 hours ago, tyretrax said: The RM told me my complaint isn't with them but with SS. They have a contract with SS, not me, so it's up to SS to complain. WE have documented evidence that RM did not process a large number of subscriber copies on time this week. And we do complain to them without any meaningful answers. Share this post Link to post Share on other sites
GAH 409 Posted November 23, 2020 2 hours ago, poole keith said: me to nothing today also Share this post Link to post Share on other sites
geoff100 1,426 Posted November 23, 2020 Mine came this morn, pretty good read as well even with that scottish referee we all love to hate! Share this post Link to post Share on other sites
Fromafar 10,363 Posted November 23, 2020 1 hour ago, PHILIPRISING said: WE have documented evidence that RM did not process a large number of subscriber copies on time this week. And we do complain to them without any meaningful answers. It must be frustrating for SS, but at least it’s off season and fans are not really missing too much, some nice articles though, keep up the good work in difficult times. Share this post Link to post Share on other sites
IronScorpion 1,407 Posted November 23, 2020 Thankfully, no phone call needed. Just arrived. Share this post Link to post Share on other sites
DEEG 16 Posted November 23, 2020 Yep my SS turned up today. I've got a subscription to Radio Times as well and they sent an e-mail last week talking about delays. Sure enough this week's didn't arrive until Saturday but next week's has arrived today!!!....RM has some questions to answer! Share this post Link to post Share on other sites
Chadster 221 Posted November 23, 2020 Another arrival today! Share this post Link to post Share on other sites