Can't agree with this, I contacted them after having problems re-registering with my hotmail address, he replied to say the problem was at their end and he would get back to me once they sorted a fix, never heard a peep from him. Considering the cost of a full package you would think they would be keen to ensure they don't lose subscribers due to glitches in their system.
Luckily I was able to sort things out and get the package, lucky for me because I want to watch speedway, lucky for them because it's £270 they would have missed out on.
As for the problems people are having when trying to watch on tv like they did last season, thankfully I only watch on my laptop, must be so frustrating to have shelled out the money for inferior product/service.