My previous experience of this stream company, possibly last year GPChallenge qualifier when Tobias Musiek won. Similar problems, perhaps I didn’t complain enough last year, made up for it this year. Expected better, rather disappointed.
I am stuck as well.
you must register a help call with them, which I did 5 minutes ago but no reply, so you can claim money back.
having said that, you have access for 30 days before it is removed.